I oversee (and play and active role in) the user research that helps us and our clients understand users. My team champions the user, using active listening, questioning and empathetic interview skills to create actionable briefs for design, development and content creation.
A new marketing website for mental health tech
If there’s one thing the last 18 months has taught us, it’s that pretty much everyone needs a bit of support with the old noggin health.
A new online home for this groundbreaking course
The website needs to change its role and behaviour to suit a range of user groups with different goals and objectives